Get over your fear of sales calls

So many Realtors and other sales professionals get into a bind when it comes time to making sales calls.  Whether you’re afraid of objection handling or have a fear of being told “No” or anything else, now is not the market to ease off these calls.  In order to keep your business income steady and possibly get more referrals, you still need to continue to make your sales calls.

Dirk Zeller, a real estate trainer, offers a step-by-step strategy to get over your fear in this article. We’ll go over the basics. 

Step 1: Be more confident.  So many people in the sales industry focus on their weaknesses, rather than their strengths.  Before even beginning a phone call to a new prospect, you have to know what it is you’re going to provide to that new prospect.  Write down a list of the benefits you will provide that prospect before picking up the phone.  That way you’ll never get stuck when they ask you what you’re going to do for them.

Step 2: Set realistic goals.  So many people think that in order to make money they have to make 100+ calls a day.  So not true.  It’s better to have made 5 quality calls than 300 calls that yield no results.  Obviously, the more people you call, the better chance of getting business.  Just make sure you set aside time every day to do your prospecting.  Even a goal of 10 calls or as many calls as needed to speak to at least 4 people can be a realistic goal.  Once you’ve hit your number for the day, you’re all set to be guilt-free.

Step 3: Get rid of those voices in your head… telling you that you can’t do it.  Of course you can.  And what’s the worst that’s going to happen?  You’ll be turned down.  These are not life or death calls.  They’re sales pitches.  If it will set your day right, call a past client that you’ve had a friendly relationship with.  That will put you in the right mindset to continue your prospecting.

Step 4: Before picking up the phone, visualize how a perfect call will go.  Think about how confident you are going to sound.  Think about obtaining a new client.  Think about what that money in the bank will mean to you.  That will get all those negative thoughts out of your head.

It can be scary to make those calls.  But if you do it every day, you’ll be so used to it that it will become second nature.  And in this economy, you probably need all the business you can get.  Enlist another Realtor in the office to make calls with you so you’re accountable to one another.  You never know – that next phone call could be your next client.

Once you’ve gotten your new business, or if you need marketing materials to send out to your prospects, be sure to visit us online to get quotes on how we can help!

E-mail marketing tips for new subscribers

 

It’s always great news when you get someone new to sign up for one of your e-newsletters online.  Whether it was a referral, someone who came across your Web site, or a friend or past client, you’re thrilled for the opportunity to sell your products or services to a new customer.  Now is your opportunity to nurture this relationship and make sure the customer is getting everything that he expects.  You don’t want to bombard him with e-mails, either.  Here are some tips for new subscribers, auto responders, and when you have to say good-bye.

New subscribers:

You definitely want to make a good first impression when you get someone new interested in your e-newsletter.  Once you have the new prospect’s e-mail address, send them a welcome e-mail with a personalized note.  You’ll also want to set the stage for what’s to come.  Tell them how often they’ll be hearing from you, the type of information you’ll be sending (coupons, newsletters, etc.), and who it’s going to be coming from so they can add it to their address book.  Otherwise, it could end up in their spam box or junk mail folder.

Send them the last e-mail that went out to customers so they’re not waiting a month (if that’s your frequency) for the next one.  And in your e-mail, include a link to past newsletters they can view online or other online discounts for subscribers.

Auto responders:

All auto responders should have a call to action without asking for someone’s business.  You can have a link in the e-mail for an online discount or free consultation with you about purchasing a home.  Some readers aren’t ready for the whole enchilada when they give you your e-mail address.  Keep these messages less frequent than those you send to your regular subscribers.  You don’t want to bombard them with information and prevent them from signing up.  A monthly e-mail is a good starting point. 

Opt-outs:

To make it easy for all your readers, make sure that every e-mail does offer the option of them being able to unsubscribe.  Make it as easy for them as possible so they don’t get frustrated.  If you get a few of these, use the information to help you determine what future customers are looking for from you.  Here are some tips on these.

1. You have 10 days by law remove an e-mail address from your list if it’s requested.  It’s best to do it as soon as possible, however.

2. Send them a friendly note that their unsubscribe request has been received.  Something along the lines of “We’re sorry to see you go but hope to see you again in the future.”  You can always leave a note on how to resubscribe when the time is right or if they unsubscribed by mistake.

3. Give these customers an opportunity to write why they unsubscribed.  You will learn so much from their comments.  If it’s because they were receiving too many e-mails from you, you might think about toning down the frequency.  If they didn’t feel your information was valuable, consider replacing some of your newsletter content. 

More tips for e-mail marketing can be found in this article.

If you’re ready to get your e-mail marketing messages out there, let us help! Visit our Web site to get started.

Learn from Martha Stewart’s success

It’s always great to get tips from those in the industry who are successful.  Just a few years ago, Martha Stewart was ranked in Forbes Magazine as being worth over $970 million.  Her self-made business, Martha Stewart Living Omnimedia, started from scratch.  She now does television commercials, has her own television show, as well as home furnishing products throughout multiple department stores. 

While Martha was incarcerated for insider trading, Martha had met with other prisoners interesting in starting their own businesses.  They asked her advice on how to start your own business.  Talking with them inspired her book, “The Martha Rules: 10 Essentials for Achieving Success as You Start, Grow, or Manage a Business.”  We wanted to share some of her tips.

1. Build your business and your success around something you love.  If you find something that you think is going to make you a ton of money but you aren’t very interested in it, it won’t motivate you to continue.  Start with something that you’re passionate about and grow from there.

2. Start with the basics.  Think of things that people need.  Once you have that established, you can work on creatively improving your ideas. 

3. Create a business plan.  It’s hard to get started if you don’t have everything written out to help guide you along.  Make sure your plan focuses on your end goals but also allows you to focus in on the details to help make that happen.  Allow yourself to modify your plan as you get started as change occurs.

4. Have quality in mind over quantity.  While you want to sell as much as possible to make money, customers will keep coming back because of the quality of your products or service.  Quality is always what you should consider first.

5. Use cost-effective techniques that promote yourself by tugging at the heart of the consumers and also are pleasing to the eye.  You will want to convey what is special and unique about you and your business when doing your marketing.

6. Hire the best team.  Make sure they have the same goals as you and that they will work hard for you to achieve your goals.  Only hire those that have a positive energy and are optimistic.  You don’t want someone on your staff acting gloomy all the time and bringing your enthusiasm and optimism down.  If someone you initially hired isn’t acting like they used to, find someone new that does work with your goals in mind.

For more of Martha’s tips for starting a successful business, click here. You can purchase this book at Amazon.com.

If you’re ready to get out some promotional materials for your new business, completeREsources Chicago can help! Visit our Web site here.

Make your Web site easy to find

As we’ve mentioned several times in the past, it’s so important these days to have a Web site that your clients have the ability to access. Whether you’re a Realtor or a small business owner, you want potential prospects and customers to be able to find out information about you online, and even order directly through it if they’re not local to your area.  However, these days, having a site isn’t enough.  You need to make it easy for your customers to find.  Don’t get lost in the “needle in the haystack” of all online postings.  Here are some tips to help make you stand out.

1. Make your site easy to find online.  You want your site to come to the top of the list when someone searches on a search engine.  This is called SEO, or search engine optimization.  You will come higher up on the list if the searches have keywords that match a lot of what is on your site.  This Google tool will help you choose popular keywords based on your site content.  Also look at keywords that your competitor uses. 

The other way you’re ranked is by having a lot of traffic through your site.  One way for the search engines to pick this up is if you have a lot of people with your site linked to theirs and vice versa.  Contact your affiliates to see if you can add their links on your site.  Make sure they agree to put yours on theirs, too. 

2. Register as many similar sites as possible.  You want to help your customers out who misspell your company name or put the wrong ending (.biz, .net, .org at the end of your Web address).  Try to register as many sites that are similar to yours as possible.  Try to obtain ones that are off by one letter or two.  That way, if somebody inputs the wrong information, they’ll still be directed back to your site.

3. Market your site offline.  Make sure it’s visible on everything you do, including in your e-mail signature, your letterhead, return address labels, etc.  Have you ever seen a commercial or an ad where they direct you back to the site for more info?  That’s what you want to do.  If you can afford to market it in the weekly paper or on the radio, by all means, do.  If not, make sure you find every free way to get it out there.  And remember, word of mouth is great free publicity!

4. Set up a fan page on Facebook or MySpace.  You can put your site information on there as well as advertise to all your friends and fans when a new product has come in, you have a new listing, or there’s important news in your industry.  This is also a great way to find out what your customers are looking for from you and reach hundreds or thousands of people at once with new information.

More tips on how to stand out can be found in this article. If you need help developing your Web site, or making it rank higher on the search engines, please visit us online.